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Why can't I print anything from your website? |
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To allow you to print from our website we open a PDF document. You will need Adobe Acrobat Reader to do this. This can be downloaded here.
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Why are Seven Seas Worldwide in the position to offer such attractive prices? |
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Seven Seas Worldwide are the market leader in international shipping of excess baggage worldwide. It is our business and it is highly efficient in the way we set it up and run it. We do not have the high overheads of a household moving company and we invest continually to make our international shipping operations and services ever more efficient to offer benefits to our customers.
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Are there charges for empty cartons? |
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There is no charge for our specifically designed shipment cartons. It is difficult to anticipate how many cartons you may require to pack your excess baggage so we encourage you to order a few more. Seven Seas Worldwide require a non-refundable deposit when you place an order .This is not an extra charge and will be deducted from your final balance.
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Do you provide FREE packing material? |
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We provide FREE packing material which is specifically designed for long-distance international shipping of excess baggage to protect your excess baggage (bubble wrap, marker pen, packing tape). This is automatically delivered to you at the same time as we deliver our empty packing boxes to you.
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Can I use my own cartons? |
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Yes, but please ensure that your cartons are made of strong cardboard. If you are unsure, please use our cartons, they are FREE and are chemically hardened and specifically designed for international sea and air shipping and protection of your excess baggage. If you do send your own cartons, please provide us with their exact dimensions (length, width and height) so we can give you an exact quote.
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Do you accept my suitcases? |
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Yes, we do; we also accept holdalls and backpacks. Please look at ‘Other Items’ to see a complete list of excess baggage we accept. Please provide exact dimensions (length, width and height) as this allows us to give you an accurate quote.
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What happens if I exceed the maximum weight per item? |
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You can avoid exceeding the maximum weight of 30 Kg / 40 kg per carton by avoiding heavy items, such as books, photo albums, CD’s and DVD’s as these quickly accumulate weight. If you wish to send a lot of heavy items, please use a Standard Carton (Book Box) as that is stronger and holds proportionally more weight than a Large Carton (T-Chest). Should you exceed the maximum weight per item, you will be charged accordingly. Our driver can provide you with an additional Standard Carton (Book Box) so you can transfer your items accordingly while he is loading the remainder of your excess baggage. Should your whole excess baggage shipment have to be repacked, our driver may have to move on to his/her next scheduled collection and you will have to arrange another collection date. Unfortunately, there will be an additional charge if that is the case. So, please ensure you check the weight of your items if you can; most bathroom scales can be used.
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If I order my empty cartons today, when can they be delivered? |
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In some regions we can deliver the cartons the next day (except Sundays) if you order them before 14.00. In other regions it may take up to three working days.
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Can the day and time for delivery / collection / redelivery be specified? |
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Yes, it can. Due to our innovative and sophisticated international shipping operations to schedule our delivery / collection and redelivery, we can advise you of a 1-hour slot to make deliveries and collections. We will send you an SMS message the afternoon before your delivery / collection or redelivery is due specifying the 1-hour allocated slot so you don’t have to wait in all day and can get on with more important things. You can also log in to your Welcome Page on our website and view the allocated time there. If you do not have a mobile or access to a computer you can call our toll-free number for our 24/7 Customer Service Centre and an agent will advise you of your allocated time slot. In countries where we use partners to deliver part of our service; we aim to provide you with an am / pm timeframe.
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Do I have to wait in for the driver all day or can I arrange a specific time for delivery / collection? |
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You do not need to be available to receive our empty packing cartons as long as you provide us with information about a safe place where they can be left, i.e. in a shed or with a neighbour etc. When your excess baggage shipment is collected, you must be present. Alternatively, you must inform us if you leave it with someone else for collection. When we redeliver your excess baggage shipment at the destination address, you or your nominee has to be available to receive the shipment. In regions where Seven Seas Worldwide delivers direct, we aim to provide you with a one-hour delivery timeframe so you don’t have to wait in all day and can get on with other important matters.
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Why would I consider insuring my excess baggage shipment and what types of insurance do you offer? |
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Insuring your excess baggage shipment gives you peace of mind. After all, these are your personal effects and are therefore important to you otherwise you would not send them. We offer two types of insurance to assist you; please consider the following when you make a decision:
All Risk Insurance Cover: this is calculated on 5% of the ‘replacement value’ of the inventoried items. It includes the total loss of the entire shipment, theft of items from the shipment and water damage to the consignment. ‘Replacement value’ equals the value it would cost to repurchase lost items.
Total Loss Insurance Cover: this is calculated on 3.5% of the ‘replacement value’ of the shipment. It includes total loss of the entire shipment but not partial loss of the shipment.
PLEASE NOTE: As with all insurance there is an ‘insurance excess liability’ amount whereby the customer is liable for an initial proportionate amount of the claim being registered.In this instance the ‘excess liability’ for insurance placed with Aviva is currently based upon a UK Sterling amount of £50.00 (fifty pounds) or the equivalence in local currency.
All claims are subject to the standard Insurance Terms & Conditions. There is an excess payment on any single claim.
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What are the price and service differences between ‘Door-to-Door’ and ‘Door-to-Depot’ international shipments? |
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Our ‘Door-to-Door’ excess baggage service collects your excess luggage from your originating address and drops it off at your destination address; we clear the excess baggage shipment through Customs for you. This service includes all charges to the destination address.
Our ‘Door-to-Depot’ service collects your excess baggage from your originating address and drops it off at a depot near the destination port or airport; it is your responsibility to clear your excess luggage shipment through Customs and to arrange the delivery of your goods from the depot to your destination address. There will be destination charges if you choose this excess baggage service.
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When do charges occur at the destination? |
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Our Seven Seas Worldwide Customer Policy is to inform you upfront about all possible destination charges we are aware of. Our ‘Door-to-Door’ excess baggage service includes all charges to the final destination address. However, uncertainties can arise if you send items that attract duty. Items such as newly purchased items, alcohol or cigarettes will attract duty in the destination country and you have to pay the relevant duty. Some countries have strict Environmental Controls which can lead to cleaning charges. Shoes, camping equipment or bicycles for instance, could attract those charges, so make sure you thoroughly clean all such items before you pack them. We will advise you when these conditions apply but the responsibility rests with you to minimize the charges. When using our Door-to-Depot service, charges at the destination will occur.
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